FAQ

CARE INSTRUCTIONS

Each Purplelis Jewelry pieces is hand crafted and requires delicate care and storage to prolong the longevity of the piece.

 

Please avoid direct contact with chemicals, water, lotions or perfumes. Apply perfumes and lotions before putting on your jewelry.

 

After wear, wipe down jewelry with a polishing cloth. This will remove body oils, makeup, hairspray, etc. and will prevent damage that may be caused by contact with any of the above. Polishing cloths are included with a $35 or more purchase of which will remove the natural tarnish and restore high luster to the original shine.

 

Avoid impact with hard surfaces and handle jewelry with care.

 

Store in a plastic bag with anti-tarnish tab to prolong tarnishing.

 

SHIPPING

Due to the hand-crafted nature of our jewelry, please allow 5-7 business days for us to fill your order and ship. Each peice will be shipped with a anti-tarnish black tab to prevent tarnishing after shipped. You will be notified by email when your order ships. In the event we are out of stock we will notify you on production time. If you need to place a rush order, please email purplelisjewelry@gmail.com

PAYMENT & ORDER

Our checkout is safe, easy and very secure. Your payment will be processed securely and Purplelis Jewelry will never be in possession of your card details. You can make your payment using a debit or credit card, or with a Paypal account. Other payment options are also available.

REPAIR POLICY

We are happy to repair any jewelry design purchased through our website within 30 days of the purchase date for free. After six months, there is a repair fee contingent upon material availability and nature of the repair. 

 

RETURNS

If you aren’t completely satisfied with your order, we will gladly accept your return within 7 days of the date the package arrives. Please email Purplejewelry@gmail.com and we will send you return instructions. You will be credited in full excluding postage. Please note: All returned pieces must be unworn and in good condition. All special/custom orders are considered not returnable. All pieces discounted and or on sale are non returnable and all sales final.